Where Does My Call Go?

Assisting at Every Step

We understand the vulnerability, desperation, frustration, and fear that people typically experience when they make that call and seek out help. This is why we make sure that our team is experienced with addiction treatment and able to answer questions and address any concerns.

All of our phone representatives can assist in a variety of ways, including:

  • Answer questions about alcohol and drug abuse, as well as addiction.
  • Discuss the various treatment options available at our facilities.
  • Talk about the rehab process, so you and your loved ones know what to expect at each stage of treatment.
  • Help you find the right addiction treatment program based on the specific type of addiction and the causes behind the addiction.
  • Assist in helping you or your loved one enter into treatment and provide information for any additional resources as needed.

Types of Outreach

We make it easy to get in touch. You can call or email based on your preferred form of communication. Our toll-free phone number will put you into direct contact with a trained member of our team. If you opt to reach out via our form, we will strive to get back to you right away.

Privacy Concerns

Addiction is often surrounded by stigma. We work hard to overcome this negative mindset, but we also understand that for many people the act of reaching out and asking for help is a private matter. All communication is kept confidential in order to protect the privacy of the individual struggling with addiction, as well as the relative or friend reaching out if applicable. We do not disclose any information, personal details, treatment plans or anything else to anyone ever. However, safety is our top priority, so if we have any reason to be concerned about the immediate health and well-being of a person seeking treatment or the loved one calling on the addict’s behalf, we will notify the proper authorities.

What to Expect

The initial call is a time for our trained team members to gather information. The more we understand about your unique situation, the better the advice and guidance we can offer. When you call, you will be asked a series of questions intended to help our team understand more about you and your addiction, or your loved one and their addiction. Some of the questions we may ask include:

  • If you or your loved one is in a life-threatening situation.
  • The type of substance or substances you or your loved one is using.
  • How often and how much of the substance is being used.
  • Are there any diagnosed mental health conditions, is there a family history of mental health issues, or do you suspect there may be any mental health conditions.
  • Are you ready to seek treatment or if you are calling on behalf of a loved one, is that individual ready to seek help?
  • Will you be using health insurance to cover the expense of treatment or how do you plan to pay for treatment?

Make the Call

We are available to talk if you or a loved one needs help with addiction treatment. Our team of trained addiction specialists is always available to answer questions and help you and your loved ones understand all of your options.

Reviewed for Medical & Clinical Accuracy by Long Island Recovery Center